Please take a moment to review our Return policy below:

1. Returns: We regret to inform you that we do not accept returns for any digital products purchased through our platform. Due to the nature of digital goods, once they are downloaded or accessed, they cannot be returned.

2. Refunds: As we exclusively deal with digital products such as software and subscriptions, we do not offer refunds for any purchases made on our platform. All sales are final.

3. Exchanges: We understand that situations may arise where an exchange is necessary. We accept exchanges for digital products under certain conditions. If you encounter any issues with your purchase, please contact our support team at contact@smxdigistore.com or Whatsapp us  @+919937585335 within 2 days of purchase, and we will assist you with the exchange process.

Our Refund Policy 

At SMX Digistore, we strive to ensure utmost satisfaction for our customers who purchase our digital products, including software and subscriptions. We understand that circumstances may arise where a refund is necessary. Please review our refund policy to understand the conditions and process for seeking a refund:

Refund Eligibility: SMX Digistore entertains refund requests that meet the following criteria:

1. Technical issues or errors with the product that prevent its proper functioning.
2. Non-delivery of the purchased product (e.g., access issues or download problems).
3. Duplicate purchase made in error.

Refund Process: Customers must submit refund requests within 2 days from the date of purchase. To initiate a refund, kindly contact our support team via email at contact@smxdigistore.com. Please provide detailed information about the issue encountered along with any relevant proof or documentation. Our support team will review the request and respond within a reasonable timeframe, typically within 7 business days.

Refund Approval: Refunds are subject to approval by SMX Digistore’s support team. We reserve the right to decline refund requests if:

1. The request is made beyond the specified refund period.
2. The reported issue does not substantially impact the product’s functionality.
3. The customer fails to provide necessary information or documentation to support the refund claim.

Refund Processing: If a refund is approved, it will be processed using the original method of payment. Refunds may take up to 7 business days to reflect in the customer’s account, depending on the policies of the payment provider.

Non-Refundable Items: SMX Digistore does not offer refunds, returns, or exchanges for the following:

1. Change of mind or personal preference.
2. Incompatibility of the product with third-party software or systems.
3. Unauthorized use, modification, or redistribution of the product.
4. Any product purchased during a promotional or discounted period, unless explicitly stated otherwise.

Thank you for choosing SMX Digistore for your digital product purchases.

We value our customers and are committed to resolving any issues promptly and fairly. Should you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to us via email or WhatsApp.

Warm regards

SMX Digistore

Contact Information:

• Email: contact@smxdigistore.com
• WhatsApp: +91 9937585335